Outerwear Shop

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Frequently Asked Questions

FAQs

How is product quality ensured?
Each handbag is selected for premium leather, structure, stitching, and hardware. We work only with workshops that meet strict durability and finish standards.
Will the product match the photos?
Yes—the photos reflect the actual item. Minor tone variations can occur due to lighting or screen settings, but what you see is what you’ll receive.
How long does shipping take?
Orders ship within 1–2 business days. Estimated delivery is 5–8 business days. All parcels are trackable and insured until delivery.
Will I receive tracking details?
Yes. As soon as your order is fulfilled, you’ll get a tracking link by email (and SMS if selected at checkout).
What is your return policy?
30-day returns from delivery. Items must be unused and in original condition with tags/dust bag. Contact support to start a return.
What if I don’t love it?
Covered by our 30-day Satisfaction Guarantee: love it or return it for a full refund—no questions asked.
How can I contact support?
Email us at support@averinatelier.com. We typically reply within 24 business hours.

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